Legal notice

Disclosure based on Japan's Act on Specified Commercial Transactions.

Seller: LUM Inc.
Representative: Koji Suzuki, Representative Director
Address: Chateau Sawa 301, 4-6-3 Akasaka, Minato-ku, Tokyo 107-0052, Japan
Phone: +81 90-7646-6571 (10:00–18:00, except Sundays). Outside these hours, please use our contact form.
Contact: Contact form
Website: https://tabibiyori.travel/ito/
Service: ITO is a personal shopping service. At your request, we buy products in Japan on your behalf, pack them and ship them to you overseas.
Price: Quoted individually for each request. Your quote shows the price of the items, our service fee and international shipping, in Japanese yen, before you pay anything.
Other costs: International shipping and insurance (included in your quote).
Import duties, taxes and customs fees charged by your country. These are paid by the recipient when the parcel arrives.
Any fees charged by your bank or payment provider.
Payment method: We will tell you the available payment methods in your quote email.
Payment timing: In advance, after you accept the quote. We do not buy anything until your payment is confirmed.
Quote validity: 7 days from the date of the quote. Prices and stock in Japan may change after that.
Delivery: After your payment is confirmed, we buy, pack and ship your items. The expected delivery time is shown in your quote. It depends on your country, the carrier and customs.
Cancellation: You can cancel for a full refund before we buy your items. Once the items are bought, we cannot accept cancellations or returns for personal reasons, because they are bought specially for you.
Damaged or wrong items: If an item arrives damaged, or is not what you ordered, please contact us through our contact form within 7 days of delivery. We will reply and ask for photos of the item and the box. Every parcel is insured — we will refund or replace the item.
Lost parcels: If a parcel is lost in transit, we will file an insurance claim with the carrier and refund you or send the items again.

Last updated: 12 November 2026