Terms of Use | TABIBIYORI

Last updated: 12 November 2026

These Terms of Use apply to everyone who uses the TABIBIYORI website (https://tabibiyori.travel/) and the services offered on it. TABIBIYORI is operated by LUM Inc. (“we”, “us”), 4-6-3 Akasaka, Minato-ku, Tokyo 107-0052, Japan. By using the website or our services, you agree to these terms.

1. Our services

We offer the following services. Details, prices and conditions are shown on each page.

Experiences in Tokyo, such as the Kimono Photo Experience and the Izakaya Experience.
ITO, a personal shopping service: we buy products in Japan on your behalf and ship them to you overseas. See the ITO legal notice.
Digital guidebooks sold through Payhip. See the Terms of Use & Sales Policy.
Information and free services, such as articles, online travel chats and Japanese lessons.
Links to partner services, such as luggage storage and pocket Wi-Fi. When you book a partner service, your contract is with that partner and their terms apply.

2. Requests, booking and payment

You can send us a request through the forms on this website, by email or by message on social media. A contract is formed only when we confirm your booking or quote by email.

Prices, payment methods and payment timing are shown on each page, or in our confirmation or quote email. Cancellation terms for each booking are explained when we confirm it.

3. Your responsibilities

When you use our services, please:

give us accurate information (name, email, country, and the details we need to provide the service);
follow the instructions of our staff during experiences, and take reasonable care of any items we lend you;
follow Japanese law. You must be 20 or older to drink alcohol in Japan;
tell us in advance about allergies, dietary needs or health conditions that may affect your experience.

4. Prohibited actions

You must not:

break the law or act against public order and morals;
harass, threaten or harm our staff, other guests or shops we visit;
give false information, or use our services for resale or other commercial purposes without our permission;
copy, reuse or sell the content of this website (text, photos, videos, designs) without our permission;
interfere with the operation of this website, or try to access it without authorisation.

If you do any of the above, we may refuse or stop providing our services.

5. Photos and content

All content on this website belongs to us or to the people who licensed it to us, and is protected by copyright and other laws.

We will only use photos or videos in which you appear on our website or social media with your permission.

6. Information on this website

We try to keep the information on this website accurate and up to date, but prices, opening hours and other details in our articles may change without notice. Please check before you go.

Links to other websites are provided for your convenience. We are not responsible for the content or services of those websites.

7. Liability

We will provide our services with reasonable care. Except in cases of intentional misconduct or gross negligence on our part, our liability for any damage arising from our services is limited to the amount you paid for the service concerned.

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, extreme weather, strikes, pandemics, government actions or problems with carriers.

Nothing in these terms limits any rights you have under consumer protection laws that cannot be excluded.

8. Personal information

We handle your personal information according to our Privacy Policy.

9. Changes to these terms

We may update these terms. The updated version applies from the date it is published on this page. For bookings already confirmed, the terms in effect at the time of confirmation apply.

10. Governing law and jurisdiction

These terms are governed by the laws of Japan. Any dispute will be handled by the Tokyo District Court as the court of first instance with exclusive jurisdiction.

11. Contact

LUM Inc. (TABIBIYORI)
4-6-3 Akasaka, Minato-ku, Tokyo 107-0052, Japan
Contact: our contact form