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Privacy Policy

Last updated: 12 November 2026

This Privacy Policy explains how LUM Inc. (“we”, “us”), 4-6-3 Akasaka, Minato-ku, Tokyo 107-0052, Japan, which operates TABIBIYORI, handles your personal information. We follow Japan’s Act on the Protection of Personal Information and other applicable laws.

1. Information we collect

We collect the following information:

  • When you contact us or send a request: your name, email address, country and city, the dates and number of people, and the details of your request.
  • When you use ITO: in addition to the above, after you accept a quote, your shipping address, phone number and the items you order. Card and payment details are handled by the payment provider; we do not store them.
  • When you tap “I’m interested” on an upcoming service: your email address.
  • When you message us by email or on social media: the content of your messages.
  • Automatically: information about how you use this website, such as pages viewed, device and browser type and approximate location, collected through cookies and Google Analytics.

2. How we use your information

We use your information to:

  • reply to your questions and requests, and send quotes and booking confirmations;
  • provide our experiences, and buy, pack and ship your ITO orders;
  • tell you when an upcoming service you are interested in launches;
  • understand how our website is used and improve it;
  • comply with the law and protect our rights.

We will not use your information for any other purpose without your consent, unless the law allows it.

3. Sharing your information

We do not sell your personal information. We share it only in the following cases:

  • Service providers who help us run our services, such as Google (email, spreadsheets and analytics) and our website hosting provider. They may only use the information to provide their service to us.
  • Shipping partners and carriers (for ITO), who receive your name, address and phone number to deliver your parcel, and customs authorities when required.
  • Payment providers, to process your payment.
  • When required by law, or to protect life, health or property.

4. Storage outside Japan

Some of our service providers (for example, Google) store information on servers outside Japan, including in the United States. We take the measures required by Japanese law when information is handled outside Japan.

5. Cookies and Google Analytics

We use Google Analytics to understand how visitors use this website. Google Analytics uses cookies and collects information such as the pages you view and your approximate location. It does not identify you by name. For how Google uses this information, see How Google uses information from sites that use its services.

You can block cookies in your browser settings, or opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on.

6. Links to other services

Our website links to other services, such as Instagram, Calendly, Payhip, Shopify and our partner services. When you use them, their own privacy policies apply.

7. How long we keep your information

We keep your information only as long as we need it for the purposes above, or as long as the law requires. Requests that do not lead to a booking or order are deleted when they are no longer needed.

8. Security

We take reasonable measures to protect your information from loss, misuse and unauthorised access, and we ask our service providers to do the same.

9. Your rights

You can ask us to show, correct, delete or stop using your personal information, as provided by Japanese law. Please contact us at the email address below. We will reply within a reasonable time after confirming your identity.

If you live in the European Economic Area or the United Kingdom, you also have rights under the GDPR, including the right to access, correct, delete or restrict the processing of your information, to object to processing, to data portability, and to complain to your local data protection authority. Where the law requires, we rely on your consent, on the need to provide the service you asked for, or on our legitimate interest in running and improving our services.

10. Children

Our services are not directed at children. If you are under 16, please ask a parent or guardian before sending us your information.

11. Changes to this policy

We may update this policy. The updated version applies from the date it is published on this page.

12. Contact

LUM Inc. (TABIBIYORI)
Person responsible for personal information: Koji Suzuki, Representative Director
4-6-3 Akasaka, Minato-ku, Tokyo 107-0052, Japan
Contact: our contact form